Privacy Policy

At ÌLÀ, we respect your privacy and your story.

What we collect

When you place an order, subscribe to our newsletter, or contact us, we may collect your name, email address, phone number, delivery address and payment information (processed securely through our payment provider).

How we use it

We use your information to:

Process and deliver your orders

Respond to your questions and requests

Send you updates, launches and exclusive offers (only if you've subscribed)

Improve our website and customer experience

Who we share it with

We do not sell or rent your personal information to third parties. We only share your details with trusted partners who help us deliver your order (couriers, payment processors) and who are bound by confidentiality.

Your rights

You can:

Ask us what data we hold about you

Request that we update or delete your information

Unsubscribe from marketing emails at any time

To exercise any of these rights, email us at

contact@ilascents.com

Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, but some features of the site may not work properly.

Security

We take reasonable steps to protect your information, but no online transmission is 100% secure. Please choose strong passwords and contact us immediately if you suspect unauthorised access to your account.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date.

Contact us

If you have questions about how we handle your data, email

contact@ilascents.com

Last updated: February 2026